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Problems with the Intel Q965/Q963 Chipset Graphics - Random Reboot

September 5, 2014, 6:00 am
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Hi there

 

I am new to the forums that I want to address an issue regarding the Intel Q965/Q963 Express Chipset Family (Microsoft Corporation - WDDM 1.1) on my Lenovo ThinkCentre M55p. The problem with the driver I tried to reinstall was it causes many random reboots and there is no BSOD reporting it on Event Viewer. However, I checked it is Event 41 and has no problems for months. It's not the power supply or something, it's this.

 

The PC originally ran Windows XP, Vista, and 7. And now I am running Windows 8 64-bit. Could anyone give a solution how to prevent the random restarts caused by a graphics driver?

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Driver issue. Had a yellow mark and deleted it however I can't download a Intel HD graphic.

September 6, 2015, 12:29 am
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Can't download Intel HD Graphic due to computer requirements. How to find a way to download one or anything to replace one that works efficiently for a window 7 premium computer.

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Updating HD Graphics 3000 - Windows 7 Home Premium 64-bit

August 29, 2015, 1:38 pm
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I have:

AMD Radeon HD 6630M version 8.862.4.4000

Intel HD Graphics 3000 version 8.862.4.4000

Since Day One, I have had a problem with the AMD display driver that stops responding when using Adobe Creative Suites CS5

 

AMD display driver stopped.png

 

A possible solution is to update the video drivers.

I have found an update for the AMD but need to update the Intel HD 3000 with a version suitable for my computer.

 

How do I find the one right for my machine?

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Issues creating custom resolution since Windows 10 (Timing Standard option missing)- Intel HD 5000 on Surface Pro 3

July 30, 2015, 2:25 pm
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Hi all,

 

I have a Surface Pro 3 with Intel HD 5000 and a Dell P2715Q external 4K monitor. I have recently upgraded from Windows 8.1 to Windows 10 (full release, not beta).

 

In order to use 4K resolution (3640x2160 @ 50Hz) in Windows 8.1, I previously had to install the stock Intel driver (overwriting the Microsoft provided driver for the Surface Pro 3) for the graphics card to allow me to access the Intel HD Graphics Control Panel and to create a Custom Resolution as per the instructions in this guide from the Dell forums:

 

A custom resolution is required to make this monitor work at 4k.

  1. Right-click on the desktop -> Graphics Properties (Intel)
  2. Display
  3. Click on "Display" by the back arrow and select "Custom Resolutions"
  4. Select Display : DELL P2715Q
  5. If the "Custom Resolutions List" is empty, add the following resolution:
  6. 3840 x 2160, 32 Bit, 50p Hz, Timing Standard CVT-RB
  • Go to the normal Windows Screen Resolution dialog (Right Click on Desktop -> Screen resolution)
  • Select the Dell monitor
  • Click "Advanced settings"
  • Go to the "Monitor Tab"
  • Uncheck "Hide modes that this monitor cannot display"
  • You should now be able to select the 50Hz 4k resolution and apply it.  Windows will remember these settings, so you shouldn't have to do this again.

 

This approach worked just fine in Windows 8. However since upgrading to Windows 10, I have lost the Custom Resolution (and also needed to reinstall the latest Intel HD 5000 Graphics driver Version: 15.40.4.64.4256 for Windows 10 to regain the Intel Graphics Control Panel).

 

Now when I launch the Intel Graphics Control Panel on Windows 10 and navigate to Custom Resolutions for the external Dell monitor, I only see the Width, Height, Refresh Rate and Underscan Percentage options. The option for Timing Standard is no longer visible (however the Help still suggests it should be there!). Without the Timing Standard option being changeable I cannot set a working custom resolution.

 

Trying to set 3640 x 2160 @ 50Hz results in the error "The custom resolution exceeds the maximum bandwidth capacity" as seen below. I believe this is occurring because I can no longer change the Timing Option from the default value (notice the absence of an option for this in the Windows 10 control panel version GUI)??

 

I look forward to receiving your thoughts. Please help me get my custom 4K resolution back!!

 

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How to enable OpenGL on Photoshop CC???

September 6, 2015, 11:18 am
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So, when I want to use 3D in Photoshop CC it says ''Could not complete your request because 3D functionality is currently disable due to OpenGL being disabled.'

 

System:

Intel Celeron CPU G1610 @ 2.6GHz
4.00 GB RAM
Intel HD Graphics Family (Memory: 1778 mb)

 

Please if you want to answer, answer it detailed please.

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Driver Issue. Can't download Intel HD graphic.

September 6, 2015, 12:50 am
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Every time I try to download a Intel HD Graphic, it keep giving me an error that it unable to finish downloading due to computer requirements. How to find a way to download one or anything to replace one that works efficiently for a window 7 premium computer.

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"Display driver stopped responding and has now been restored" help!

September 7, 2015, 9:54 am
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Hey!

oki now im desperate! i've bought a laptop (acer e5-571) a few weeks ago.. and since day one I get this error, "Display driver stopped responding and has now been restored". How do i fix this prolem ? tried everything.. like changing the power of the graphics card (at regedit) , tried to see if i got an old driver virsion, deleted the whole display driver and reinstalled, and so on ...

And btw i got a "intel HD 5500 grpahics card.

It doesnt happen (or rarley) when im surfing on the internett or doing nothing, but if i watch a movie or a video on youtube, it happens randomly.(between 5-30min each time). dn if I play a game the game just shuts down after a short while and get an other error like "CSGO has been blocked ...... " and so on.

Please help me!

 

Kind and warm regards

Erling

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Q965/Q963

September 7, 2015, 5:08 am
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  1. Hello.

I cannot find the drivers I need at your site for:

Q965/Q963 express chipset

 

I am using win 7

 

thank you

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What is the best shared memory for intel hd 4000?

September 6, 2015, 9:19 pm
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What is the best shared memory for intel hd 4000?
because mine is 1.7gb.. my Ram is 4gb, intel i3. 1.8ghz processor

 

Thanks

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How to find out how much RAM the HD 4600 is using?

September 8, 2015, 8:04 am
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Hi,

 

It feels like a stupid question, but how can I find how much RAM my HD 4600 is using? From my understanding, allocated memory is dynamic (dxdiag shows 4166 MB of memory, but thankfully it's not using it all) and I would like to be able to know how much is actually allocated for the iGPU at a given time. I have 8 GB of RAM and sometimes while playing GTA V (on the GTX 880M this optimus laptop has) I get that infamous popup where Windows complains about memory usage, yet I usually have around 1 GB free in the task manager. It's really painful as the game usually crashes from this.

 

Thanks for your suggestions

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Windows 10 Intel Graphics black edges

September 5, 2015, 2:50 pm
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Please guys answer me, you who are in Windows 10 and use the Intel Graphics to play, has been fixed the BUG of the black edges resolutions 4: 3?


Galera por favor me respondam, vocês que estão no Windows 10 e usam a Intel Graphics para jogar, já foi corrigido o BUG das bordas pretas em resoluções 4:3?

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How do you convert from Windows Basic Display Drivers to Intel?

September 7, 2015, 10:59 am
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I just got Windows 10, and I was going to use a program, but it said that I needed to replace the display driver. I had Intel, but the instructions said to delete it and wait for the zip file so you can reinstall it. Well, it didn't come, and now I'm stuck with Windows Basic. I downloaded a the driver zip file from the internet, but it doesn't work.

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Core M lagging on videoplayback

September 7, 2015, 3:02 pm
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I have a Lenovo Yoga 3 11" (core m 5y71, 8gb RAM, intel 5300 graphics, 256gb ssd) running win 10 (the issue happened on win8 and 8.1 also).

 

Everytime I try watching videos, streaming online or with video players I end up with a lot of lagging in the video after some time.

 

After a lot of research on the computer and on the internet I realized that the lagging starts when the PC puts two of the four CPU threads as "parked".

 

I would like to know if there is a way to change the settings in order to avoid this CPU parking situtation.

 

Thanks a lot for your help.

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Windows 10 driver crash

August 14, 2015, 7:07 am
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Hi people, 

I've updated to Windows 10 and have been getting intermittent display driver crashes.  The display driver appears to hiccup, pause for perhaps a second or so, then recover and continue as if nothing had happened.  I might not have noticed if not for the helpful message from Windows 10 letting me know that the driver crashed.  Oddly though, that message (appearing for a couple seconds and vanishing) always says it is a Windows 8 driver that has crashed.  My computer is upgraded from windows 8.1 but is now Windows 10.

 

Thinking that a new driver from Intel might solve the problem - i downloaded and installed the latest, dated 8/12/15.  The problem however persisted.

 

My computer has the Intel i7-4700MQ (its a laptop), 16 gigabytes of memory and the HD 4600 Intel graphics adapter. No additional graphics adapters from other companies are onboard.

 

Here is a copy of the error reported in the event manager:

 

-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 

 

-<System>

 

 

<ProviderName="Display" />

 

 

<EventID Qualifiers="0">4101</EventID>

 

 

<Level>3</Level>

 

 

<Task>0</Task>

 

 

<Keywords>0x80000000000000</Keywords>

 

 

<TimeCreatedSystemTime="2015-08-13T21:12:53.000000000Z" />

 

 

<EventRecordID>2877</EventRecordID>

 

 

<Channel>System</Channel>

 

 

<Computer>Caddis</Computer>

 

 

<Security/>

 

</System>

 

-<EventData>

 

 

<Data>igfx</Data>

 

 

<Data/>

 

</EventData>

</Event>


LLarry

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HDMI: No audio with HD Graphics 5500 on Windows 10 (final)

August 1, 2015, 7:54 am
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Hi,

 

I'm using a Dell E5450 with i5-5300U. When connecting my notebook per HDMI, it displays an "Intel Display-Audio" device which seems to send audio data to the receiving device (green bars on the right indicate audio playback), but no sound can be heard.

 

I'm using Windows 10 x64 with 10.18.15.4256 Drivers.

How can I make it work?

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Test Driver for HDMI Display Detection Issues

May 22, 2015, 2:06 pm
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In an ongoing effort to resolve HDMI display detection some users are experiencing, we are releasing a set of test drivers for Sandybridge, Ivybridge, Haswell, and Broadwell based graphics to gather feedback from the Intel Communities on resolving these issues.Some users have been able to resolve this issue by changing the display cable however, this may not solve the issue in all cases. These test drivers provide another option to address this issue.

 

These test drivers are exactly that, test drivers, and only for testing the HDMI display detection issues. Please be aware that these drivers should not be used on mission critical systems and that we recommend a restore point be created on your system before installing these test drivers.

 

These test drivers can be installed by extracting the zip file and running the setup.exe file or by using the "Have Disk" method to install.

 

According to the license agreement, these test drivers are provided "as is" and are not supported by Intel Technical Support or any other department at Intel.

 

Issues related or due to these drivers are not supported by Intel® Technical Support. However, we at Intel appreciate your feedback in this matter.  Please post all feedback to this thread.

 

All versions of this test driver can be downloaded here:http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24955 

 

Which file to choose:

For 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200/4400/4600/5000/5100/5200/5300/5500/5600/6000/6200/6300

15.36.64bit_test.zip- Installs the 64bit Test Intel® Iris™ and HD graphics Driver 64-bit version for Haswell and Broadwell based products.

15.36.32bit_test.zip- Installs the 32bit Test Intel® Iris™ and HD graphics Driver 64-bit version for Haswell and Broadwell based products.

 

 

 

 

For 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500/4000, use:

15.33.64bit_test.zip- Installs the 64bit Test Intel® and HD graphics Driver 64-bit version for Ivybridge based products.

15.33.32bit_test.zip- Installs the 32bit Test Intel® and HD graphics Driver 64-bit version for Ivybridge based products.

 

 

 

For 2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000 , use:

15.28.64bit_test.zip- Installs the 64bit Test Intel® and HD graphics Driver 64-bit version

15.28.32bit_test.zip- Installs the 32bit Test Intel® and HD graphics Driver 64-bit version

 

 

 

Thanks

Robert

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-NEW- Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows* 10 64-bit 15.40.4.64.4256

July 29, 2015, 8:52 am
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The Windows 10* production driver 15.40.4.64.4256 has been posted to Intel Download Center at the following direct link to the driver:

64bit - win64_154004.2.exe - This driver is in self installing format intended for end users.

64bit - win64_154004.2.zip - This driver is in zip format intended for developers and IT professionals.

https://downloadcenter.intel.com/download/25150


IMPORTANT:

These software drivers are generic versions and can be used for general purposes. However, computer original equipment manufacturers (OEMs) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide which contain fixes specific to the OEM hardware the driver is intended for. To avoid any potential installation incompatibilities on your OEM system, Intel recommends that you check with your OEM and use the software provided by your system manufacturer. Intel and the computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this generic version of software drivers.


Please review the Release Notes for more information regarding this release.

 

Reporting Issues/feedback:

We continuously strive to improve the quality of our products to better serve our users and appreciate feedback on any issues you discover and suggestions for future driver releases. If you have an issue to submit, please follow the guidance/process in this sticky Default level information for reporting Graphics issues.

 

*Other names and brands may be claimed as the property of others.

 

Other Windows 10 Resources:

Support information about Intel products and Windows® 10

Windows 10 FAQ & Tips - Microsoft

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3dmark dx12 drawcall test causes graphical defects

August 19, 2015, 3:29 pm
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Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

the 3dmark dx12 test causes graphical defects to occur

in the image below some of the vertex's of objects are not being stored correctly in l3 cache (breaking cache coherence)

the test works by testing how many draw calls the GPU can handle to help the GPU the same texture is used on all objects

 

problem.png

problem2.png

Hardware (HW)

Brand and Model of the system.

HP Pavilion 15 Notebook PC

Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

no

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP 1366 x 768 (32 bit) (60Hz) SDC4951

How much memory [RAM] in the system (see note2 below).

8192MB RAM

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

n/a

Hardware Stepping (see note1 below).

PCI\VEN_8086&DEV_0A2E&SUBSYS_227E103C&REV_09

PCI\VEN_8086&DEV_0A2E&SUBSYS_227E103C

PCI\VEN_8086&DEV_0A2E&CC_030000

PCI\VEN_8086&DEV_0A2E&CC_0300

Software (SW)

Operating System version (see note2 below).

Windows 10 Education 64-bit (10.0, Build 10240) (10240.th1.150729-1800)

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

n/a

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

10.18.15.4248

SW/Apps version used to replicate the issue.

3dmark

Configurations

Single display, clone, or extended (see note2 below).

single

Display resolution & refresh rate setting of each display (see note2 below).

1366 x 768 (32 bit) (60Hz)

AC or DC mode, i.e. is power cable plugged in or not?

AC

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.

A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

 

 

 

 

 

 

 

 

1.run 3dmark

2.. select the feature test

3. run test

4. as the test is performed graphical defects will occur

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Intel HD 4400 Bad display quality/settings

September 7, 2015, 11:58 am
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I recently purchased a Lenovo Z50-70 with  Intel HD4400 Graphics.

I seem to be facing an issue where the display quality is poor/pixelated.

 

I have tried reloading the system, updating drivers ect but still have the same outcome.

Are there any config settings I can run? Also using Windows 8.1 fully updated.

 

 

Please see quality in photo below:

Note this has been taken with my iphone but you can see the quality in the black areas.

IMG_0294.JPG

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Application crashes due to heap corruption caused by Intel drivers

August 11, 2015, 2:23 am
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Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

application crashes due to heap corruption caused by Intel drivers

Hardware (HW)

Brand and Model of the system.

HP Pavilion 15 Notebook PC

Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

no

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

LFP 1366 x 768 (32 bit) (60Hz) SDC4951

How much memory [RAM] in the system (see note2 below).

8192MB RAM

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

n/a

Hardware Stepping (see note1 below).

PCI\VEN_8086&DEV_0A2E&SUBSYS_227E103C&REV_09

PCI\VEN_8086&DEV_0A2E&SUBSYS_227E103C

PCI\VEN_8086&DEV_0A2E&CC_030000

PCI\VEN_8086&DEV_0A2E&CC_0300

Software (SW)

Operating System version (see note2 below).

Windows 10 Education 64-bit (10.0, Build 10240) (10240.th1.150729-1800)

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

n/a

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

  1. 10.18.15.4248

SW/Apps version used to replicate the issue.

dolphin emulator

Configurations

Single display, clone, or extended (see note2 below).

Single

Display resolution & refresh rate setting of each display (see note2 below).

1366 x 768 (32 bit) (60Hz

AC or DC mode, i.e. is power cable plugged in or not?

AC

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.

A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

 

 

 

 

 

 

 

 

heap coruption caused by intel iris 5100 drivers

  1. 1. in dolphin load wii system menu
  2. 2. after the wii system menu has finished the startup animation dolphin crashes
  3. 3. use visual studio to catch the error (if debug files where available function names would be displayed instead of the memory addresses)

ntdll.dll!RtlReportCriticalFailure ()    Unknown

ntdll.dll!RtlpHeapHandleError ()    Unknown

ntdll.dll!RtlpLogHeapFailure ()    Unknown

ntdll.dll!RtlpAllocateHeap()    Unknown

ntdll.dll!RtlpAllocateHeapInternal()    Unknown

AcLayers.dll!NS_FaultTolerantHeap::APIHook_RtlAllocateHeap(void *,unsigned long,unsigned __int64)    Unknown

igd10iumd64.dll!00007ffa10d497db()    Unknown

igd10iumd64.dll!00007ffa11352283()    Unknown

igd10iumd64.dll!00007ffa11160ad1()    Unknown

igd10iumd64.dll!00007ffa112c6b5b()    Unknown

[External Code]  

> DolphinD.exe!DX11::D3D::ReplaceRGBATexture2D(ID3D11Texture2D * pTexture, const unsigned char * buffer, unsigned

 

int width, unsigned int height, unsigned int pitch, unsigned int level, D3D11_USAGE usage) Line 20    C++

DolphinD.exe!DX11::TextureCache::TCacheEntry::Load(unsigned int width, unsigned int height, unsigned int

 

expanded_width, unsigned int level) Line 147    C++

DolphinD.exe!TextureCache::Load(const unsigned int stage) Line 631    C++

DolphinD.exe!VertexManager::Flush() Line 217    C++

DolphinD.exe!BPFunctions::FlushPipeline() Line 28    C++

DolphinD.exe!BPWritten(const BPCmd & bp) Line 86    C++

DolphinD.exe!LoadBPReg(unsigned int value0) Line 695    C++

DolphinD.exe!OpcodeDecoder_Run<0>(DataReader src, unsigned int * cycles, bool in_display_list) Line 263    C++

DolphinD.exe!RunGpuLoop::__l38::<lambda>() Line 337 C++

DolphinD.exe!Common::BlockingLoop::Run<void <lambda>(void) >(RunGpuLoop::__l38::void <lambda>(void) payload,

 

__int64 timeout) Line 106    C++

DolphinD.exe!RunGpuLoop() Line 374    C++

DolphinD.exe!VideoBackendHardware::Video_EnterLoop() Line 45    C++

DolphinD.exe!Core::EmuThread() Line 520    C++

[External Code]  

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