Quantcast
Channel: Intel Communities : All Content - Graphics
Viewing all 19910 articles
Browse latest View live

Flying Texture in City Escape Stage of sonic adventure 2 (Intel Atom 5xZ8300)

$
0
0

Flying Texture on Sonic Adventure 2.png

I have a Linx Vision 8 (Windows Gaming Tablet) and when playing City Escape on Sonic Adventure 2 (Steam Games), This bug show up.

 

Will you be able to give it a Fixed, Pleases.


Need help updating drivers

$
0
0

First off, let me say that I'm an idiot when it comes to computers. I don't know practically anything about this stuff, so I've had no luck in trying to update drivers and processor. I want to play some different games with my friends, but they won't start. I finally figured out what my problem was; my graphics card doesn't meet the minimum requirements. I don't really know what that means, but I want to fix it. Please help. I'll post my system info below.

 

SYSTEM INFORMATION
Computer Manufacturer
Computer Model
Operating System (O/S)Microsoft Windows 10 (build 10586), 64-bit
Operating System Build (O/S)10586
Operating System (version)10.0.10586
System RAM4.0 GB
CD or DVD DeviceTSSTcorp CDDVDW TS-L633F
System Hard Drive Overview
System Total Storage Size:450.1 GB
Local Disk C:\450.1 GB
Used space:54.9 GB
Free Space:395.2 GB
GRAPHICS INFORMATION
Graphics Product [1]Intel®HDGraphics2000
Graphics Driver Version9.17.10.4229
3D AccelerationYes
Hardware Transform & Lighting SupportYes
Video Memory1.6 GB
Vertex Shader Support4.1
Pixel Shader Support4.1
Microsoft DirectX* Version11.0
PROCESSOR INFORMATION
ManufacturerIntel
ModelIntel(R) Pentium(R) CPU B940 @ 2.00GHz
Intel Processor analysis toolsIntel Processor analysis tools
CPU Speed2.0 GHz

Intel hd graphics 520 won't run program that older Intel graphics card will

$
0
0

 

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Intel hd graphics 520 card on new windows 10 Dell inspiron 5559 will not run 3D cad program for 3d printing called 123D design. Driver is 20.19.15.4300. 123D design will run on older Dell Inspiron n5110 with Intel hd 3000 graphics card in both windows 7 and windows 10. Driver for that card in windows 7 is 9.17.10.2843. Driver for that card in windows 10 is 9.17.10.4229. 

Does it fail every single time, or only sometimes?
If you can offer a % rate please do.

100%

Hardware (HW)

Brand and Model of the system.

Dell Inspiron 5559 laptop

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

Intel hd graphics 520, not sure if it corresponds to hybrid or switchable, no AMD or NV additional cards

Make and model of any Displays that are used to see the issue (see note2 below).
LFP
= Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

LFP, built in display that came with the laptop, listed as "generic PnP monitor"

How much memory [RAM] in the system (see note2 below).

12 GB

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

NA

Hardware Stepping (see note1 below).

attached

Software (SW)

Operating System version (see note2 below).

Windows 10 Home 64 bit version 10.0.10586 build 10586

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

There is not an"information page" in CUI. I went into display settings and VBIOS is just listed as Intel Bios (See attached)

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

20.19.15.4300

SW or Apps version used to replicate the issue.

123D design versions 1.8 and 2.0

Configurations

Single display, clone, or extended (see note2 below).

single

Display resolution & refresh rate setting of each display (see note2 below).

1920 X 1080, 60Hz

AC or DC mode, i.e. is power cable plugged in or not?

AC

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Need newer laptop that comes from factory with Windows 10 running graphics card similar to intel hd 520
  2. Download and run 123d Design v 2.0
  3. Draw a rectangle
  4. Hit the extrude button and try to select the rectangle
  5. 123D design should crash without any error message
...

i7 Skylake 6700K / KFA2 Infin8 GTX970 Low Fps GAMING

$
0
0

So I've just updated my build to the following..

 

- i7 Skylake 6700K

- KFA2 Infin8 GTX970

- MSI Z170A-G45 Gaming Motherboard

- 8GB DDR4 Corsair Vengeance

- Corsair H100i GTX Watercooler

- Kingston HyperX 125GB SSD [WITH STEAM / CSGO INSTALLED]

- 2TB Seagate Internal

 

And with CSGO on low and launch options on I'm only really getting around 170FPS..

 

Launch Options: -novid -tickrate 128 -language english -fullscreen +mat_queue_mode 2 -high -nojoy -threads 8 -nod3d9ex +cl_forcepreload 1

 

I'm not great with overclocking etc but using MSI Afterburner it's showing my CPU is at like 70+% and my GFX card is only around 40-50% both relatively cool with my GFX only at around 40c..

 

Any help would be massively appreciated and I have a feeling its something stupid and small but I'm not great with this..

 

Thank you!

Intel Utility won't find upgrades to drivers that are 1239 days old?

$
0
0

I have Intel (R) HD Graphics, and every time Utility scans, there isn't any updates. Obviously, there has to be an update for drivers that are 1239 days old. Games can't run correctly with drivers like these. Any help?

 

My knowledge on computers is small, so bear with me.

It is good to replace it with the ASUS 20th Anniversary Gold Edition GEFORCE® GTX 980 Ti ?

$
0
0

Hi guys i have an intel hd graphic card 4600 for the 4th generation and i want to play Need For Speed (2016) and i need to have for minimum

  • AMD Radeon 3870 or higher
  • NVIDIA GeForce 8800 GT or higher

And having an rog asus g20aj i want to buy the   ASUS 20th Anniversary Gold Edition GEFORCE® GTX 980 Ti  that is around 800$-1000$ and replace it with my graphic card that i have now i do not know if it is going to work so please help me and if you have another idea or a graphic card please share it with me .

capture card signal status receives 1080p instead of 720p

$
0
0

Description

Provide a detailed description of the issue

I would like to record 720p footage from my Skylake computer. I am using a separate computer for recording with a capture card. In VirtualDub, looking at the custom properties the SIGNAL STATUS does not reflect the resolution on the Skylake system. It always shows 1920x1080P. I have tested the issue on non-Intel system and the SIGNAL STATUS was correct (1280x720P). So I assume some kind of signal protocol is missing from the Skylake driver.

Does it fail every single time, or only sometimes?
If you can offer a % rate please do.

YES

100%

Hardware (HW)

Brand and Model of the system.

Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz (4 CPUs), ~3.7GHz

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

NO

Make and model of any Displays that are used to see the issue (see note2 below).
LFP
= Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

SyncMaster S24A350H (Digital)

How much memory [RAM] in the system (see note2 below).

8192MB RAM

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

HDMI to DVI cable with SA7160 PCI capture card

HDMI out from Skylake to DVI in to capture card

Hardware Stepping (see note1 below).

attached

Software (SW)

Operating System version (see note2 below).

Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

1028.0

attached

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

20.19.15.4404

attached SSU

SW or Apps version used to replicate the issue.

VirtualDub 1.10.4

Configurations

Single display, clone, or extended (see note2 below).

capture card

Display resolution & refresh rate setting of each display (see note2 below).

1280x720p @ 60Hz

AC or DC mode, i.e. is power cable plugged in or not?

NA

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. plug HDMI to DVI cable - HDMI out Skylake, DVI in other config with capture card
  2. start VirtualDub on other config
  3. select File / Capture AVI ...
  4. under the Device menu select the capture card SA7160 PCI, Capture 01 (DirectShow)
  5. check signal status under Device / Capture filter ...
  6. SIGNAL STATUS is 1920x1080P @ 60.00 FPS, should be 1280x720P @ 60.00 FPS

Graphics corruption in Fallout 4 since 1.3 patch

$
0
0

Since Fallout 4's 1.3(.47) patch, I (and many, many others) have been experiencing texture issues that make the game unplayable. I have an Iris 5100, but the problem seems to be universal across all Intel GPUs, regardless of hardware.

XztZJmb.jpg

More images are in this gallery here. Basically, the textures stretch and warp, almost always obscuring your view and looking like a mess. It's interesting to note that this does not happen to player/character models, although it's difficult to discern what these textures originally were to begin with. Updating to the latest beta driver does not fix it (although I'd never seen the bright red texture glitch in the gallery before it, so... there's that).

 

I originally believed this to be a problem combining Apple hardware (I'm using a late-2013 rMBP) with the Intel GPU, which is not officially supported by Bethesda (the game's publisher), but since then I've encountered many people across the internet on other hardware who are encountering the same issue. In fact, there seems to be something about the 1.3 update that screwed up textures for a lot of people with integrated graphics, including those with AMD.

 

Someone will probably inevitably say that Apple has requested that all issues with their products should be directed through their support, but quite frankly, this doesn't seem like an Apple problem (and the Apple person I talked to agreed with me, saying they can only work to apply fixes within OS X). The game was made by Bethesda, runs solely in a Windows environment, and the common denominator seems to be the Intel GPU. Bethesda is aware of the problem, but are under no obligation to support users of hardware they never offered support to. While I don't know much about driver programming, I feel like this is an issue that will most likely be solved by you at Intel if it is solved at all. You also are under no obligation to solve the problem, and if you can't, no hard feelings (really). This GPU has felt like "the little graphics card that could", given the amount I've put it through, and this is the first game I've encountered that is entirely unplayable because of it.

 

I unknowingly solved the crashing problems already known by installing ENBoost, a utility that is known to boost performance -- for some reason it completely stops the crashing other Intel users have been experiencing. The game runs just fine on versions 1.1 (release) and 1.2, and I'm continuing to play the game thanks to downgrade patches, but any future content will be unavailable unless the issue is fixed.

 

I've attached the Intel SSU diagnostics, DxDiag, and DispDiag for reference, but a summary of my system specs is as follows: Macbook Pro Retina, Late-2013, Intel Core i5-4258U CPU @ 2.40GHz, Intel Iris Graphics 5100, 8GB RAM, Windows 10 Pro, graphics driver version 20.19.15.4380 (which I think is the beta driver? don't know what else it would be, since I turned auto-updates off and haven't installed another since). I was previously on the last stable release, which I found to run significantly better than the Apple-provided one that installs during Boot Camp.

 

Sorry for the info dump, I'm just really interested in helping to figure out a solution if possible. I know this has been posted about a few times as well, hope this isn't a problem as I didn't want to hijack any more threads. If there's anything else I can do to help, please let me know -- I'm hoping I'll be able to get some users not on Apple hardware to post their information as well. Thank you in advance!


PC constantly freezes, changing drivers seems to expand intervals

$
0
0

Hello,

 

As the title says, for the last 6 months I've had issues with my PC freezing (more like crashing actually, with the screen having graphical glitches), and recently, it seems that drivers affect on how long the intervals happen. 4380 and below range from 3 to 6 days, while the beta one, 15.40.20.4404, expands it to 2 weeks. Worth noting the freeze seems to happen roughly at the same time every X days, so not sure what to think of it, like it tries to do something and fails.

 

This might mean it's related to drivers, but not sure why I have it and (most) others don't.

 

I also have one other issue, but it might be related to the motherboard instead, namely, the PC won't boot until I leave it be for around 2 hours (the Pc is on, but black screen and no response from the mouse/keyboard).

 

I use i5 6600 with HD 530 and have an Asus z170m-plus board.

Intel HD 530 tearing problem

$
0
0

Hello

I have i5 6400T CPU with an integrated Intel HD 530. I am using Windows 7 Home Premium x64 operating system with latest graphic drivers, version 20.19.15.4352. There is a very noticeable tearing when playing video online, in the browser, e.g. on YouTube. ( tearing test @29.97 fps (1080p) - YouTube )

 

If I set Vertical synchronization (VSync) in graphic drivers option to "On", it has no effect.

 

I found out that if you use Aero in Windows, there will be no tearing, because it will enable "Desktop Window Manager" which utilize methods to prevent it. I can remove tearing in media player with its own VSync, but obviously no such option exist in an internet browser.

 

I find this very limiting, as I do not want to be forced into using Aero. On my previous system I had the same non-Aero theme with an integrated AMD GPU and there was no tearing, so it would seem it is a driver issue.

 

Is it possible this will be fixed in the next driver update?

 

Thank you.

Random partial rendering with Microsoft Photo Gallery

$
0
0

Hello,

 

Photo display with Microsoft Photo Gallery is randomly corrupted : when switching photo, part of the previous one can stay on screen, mostly on upper section. It looks like the next photo is not finished rendering before it is sent to display.

 

The problem appeared with 15.40.12.4326 beta, based on the versions I was able to find:

15.40.04.4256OK
15.40.07.4279OK
15.40.10.4300OK
15.40.12.4326BKO
15.40.14.4352KO
15.40.18.4380BKO

Rolling back to 4300 solves the problem.

 

Specs :

Intel i5-6600K (Intel HD Graphics 530)

ASUS Z170-A

DVI display

Windows 10 Pro 64

 

The problem is present with regular operating frequencies (CPU stock and RAM@2133MHz).

Changing the amount of RAM dedicated to video unit changes nothing (tried 32M to 512M).

 

It has been previously pointed out by posts in this forum, but with different hardware:

Core M problem with Windows Photo Gallery

Re: -New BETA- 15.40.18.4380: Intel® Graphics Driver for Windows® 7,8.1,10

 

You will find a screenshot of the problem and Intel System Support Utility XML report attached.

 

 

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Picture mix when switching

Does it fail every single time, or only sometimes?
If you can offer a % rate please do.

Random (10-20% ?)

Hardware (HW)

Brand and Model of the system.

Intel i5-6600K

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

No additional graphics card

Make and model of any Displays that are used to see the issue (see note2 below).
LFP
= Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

EFP - Samsung SyncMaster T220P - DVI

How much memory [RAM] in the system (see note2 below).

8G

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

 

Hardware Stepping (see note1 below).

PCI\VEN_8086&DEV_1912&SUBSYS_86941043&REV_06\3&11583659&0&10

Software (SW)

Operating System version (see note2 below).

Windows 10 Pro 64

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

 

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

20.19.15.4300

SW or Apps version used to replicate the issue.

Microsoft Photo Gallery 2012 - 16.4.3528.331

Configurations

Single display, clone, or extended (see note2 below).

Single display

Display resolution & refresh rate setting of each display (see note2 below).

1920x1200 59Hz

AC or DC mode, i.e. is power cable plugged in or not?

AC (not a laptop)

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Run Microsoft Photo Gallery (it seems the pb. may only occur maximized, but I did not check this)
  2. Double-click a photo inside a directory containing multiple ones to see only one photo at a time
  3. Switch from one to another until the problem occurs


...

 

 

Regards,

Christophe

HDMI audio bitstreaming (passthrough) not working with Hyper-V enabled on Windows 10

$
0
0

Intel NUC D54250WYK, Windows 10 Professional x64, latest drivers (Graphics: 4331; Intel Display Audio: 3182), Hyper-V enabled. Since several months (and through several drivers' versions) I'm struggling with passing the encoded movie audio (AC3, DTS) through HDMI. Everything's fine when not using Hyper-V. When it's enabled (and having it disabled is not a solution for me), it's a hit or miss approach to get working bitstreaming (MPC-HC, Plex; doesn't really matter) to my Yamaha receiver after booting. When I do manage to get it working by rebooting several times (haven't been able to find any pattern to that), it works only until any of the following happens:

 

  • I log in remotely via RDP and then re-login locally
  • I log in locally as another user
  • some undefined amount of time (hours, days) passes, during which "something" breaks the pass-through functionality anyway.

 

After any of the above, I have to keep rebooting my OS until I get working bitstreaming again. Rinse and repeat, ad nauseam. It was working just fine up to Windows 8.1. Oddly enough, DTS-MA seems to work always, even when AC3 and DTS don't. Not cool.

HP Spectre 360 and Intel HD Graphics 520

$
0
0

My HP Spectre 360 I7 Win 10X64 has a graphics problem where it locks up and resets often when viewing online video and when running RealFlight 7.5 simulator software.  HP Paid support notes this is a compatibility issue with Intel 520 software and Windows 10 software.  Intel has a March revision that seems to cover the fix according to the file but I can not install it due to the customized version HP controls.  Who has the lead in solving this other than the customers?  HP, Intel, Microsoft?  Is anything in work for a solution?  Thanks.

Intel HD Graphics 5500 Blank Screen on Second Monitor after updating to newest driver

$
0
0

Hello!

 

I am using an HP Spectre x360 laptop with Intel HD Graphics 5500.  After updating my graphics card driver, I can longer see my desktop (or anything for that matter) on a connected 2nd monitor or projector.  I am using windows 10.

The laptop can detect the attached 2nd monitor, and it is even pulling in the monitor display name and resolution, but it will not show anything when I extend or clone to that second display. If I choose to extend monitor, I am able to move my mouse to the other screen, but it wont show on the second display.

 

I have tried uninstalling the driver and reinstalling older drivers, but they do not seem to fix the problem either.

 

Any suggestions?

Display driver stopped responding and has recovered Intel HD Graphics 4400 Windows 10

$
0
0

I have an Acer Aspire E5-571 with intel core i5-4210U @ 1.70GHz with Intel(R) HD Graphics 4400 with 8GB DDR3L RAM upgrade, a Samsung 850 evo 500GB SSD upgrade, windows 10, and might I add that I upgraded to windows 10 when I got my SSD and did a total clean install, so none of the manufacturer junk present.  Whenever I launch a game or whenever a call is started in Skype this "Display driver stopped responding..."pops up and the program quits responding and I have to restart the program.  I have yet to be able to call on Skype and have yet to play any of the games I have gotten. I have updated it to the newest drivers that it suggests, what the websites suggest, what the manufacturer suggest, and what several driver finding software suggest, and I still get the same message. I am currently running Driver Version: 20.19.15.4300 Driver Date: 10/1/2015.  I also changed the TdrDelay time to 10 to try to let the program have enough time to load. I even reset and moved my RAM to different slots which was a suggestion that I found in my reading through some other forums and watching some videos. I also found that some people fixed the problem by disabling there Antivirus software, which I also tried, and also did not work. This problem has only started happening since I upgraded to windows 10, so I have a feeling that that has something to do with it. (Also my computer just recognizes my graphics as Intel(R) HD Graphics Family instead of Intel HD Graphics 4400, is it supposed to be recognized as that? how do I fix that?) Please help! I think it is a driver so if you can point me in the direction of the one I need to fix it or have Intel start on the fix that would be great, or if you have an answer that I am missing that I need to fix that would also be appreciated.

 

Thanks!

 

Screenshot (35).png


I need to find my graphics card drivers, but all it is telling me is "Intel(R) HD Graphics Family" and nothing else. I am trying to update them for Runescape's newest NXT Client but its giving me the fits, and I'm at my wits end, any ideas?

$
0
0

But all it is telling me is "Intel(R) HD Graphics Family" and nothing else. I am trying to update them for Runescape's newest NXT Client but its giving me the fits, and I'm at my wits end, any ideas?

Intel HD 530 - Graphics Corruption in Mozilla Firefox

$
0
0

Hi,


I am experiencing random graphics corruption in Mozilla Firefox.




The issue:

Whenever I minimize Firefox and restore it, the Firefox window appears garbled and text appears to be illegible. Moving the mouse cursor over the affected areas, seems to bring the missing parts of the window into view.

Minimizing, maximizing, or resizing Firefox appears to correct the issue (until I minimize Firefox again and the issue reappears).


While this is annoying and impedes productivity, the graphics corruption is limited only to Firefox. However, since that is my main web browser, I would like to get the issue fixed asap.




Points to observe:

  • My laptop has an Intel HD 530 graphics subsystem (running on an Intel Core i7-6700HQ processor)
  • The laptop also has a dedicated nVidia GeForce GTX 950M graphics card
  • I am running Windows 10 Home (64-bit)
  • The issue occurs only in Mozilla Firefox
  • Mozilla does not list this as a known bug in their repository (as far as I can tell, I am the only one experiencing this issue)
  • The corruption persists even after restarting the laptop or starting the machine from cold boot
  • The issue occurs at random
  • I have the latest version of Firefox (with all plugins updated)
  • Creating a new Firefox profile (even with no add-ons installed) will not solve the corruption issue
  • I have 2 versions of Microsoft Direct X installed (Direct X 12 and 9.0c for playing older games) but the issue persisted even before I installed version 9.0c
  • I am running version 20.19.15.4360 of the Intel HD Graphics Driver (I have not updated the drivers nor have I tried any other version yet)
  • I experienced a graphics corruption while typing this post and have attached a screenshot below to demonstrate my issue




Any help will be greatly appreciated...



graphics.corruption.screenshot.jpg


(in the above screenshot, the complete top part is missing. If I were to move the mouse cursor over the affected areas, then some missing parts will reappear. Minimizing, maximizing, and resizing Firefox will also correct the issue temporarily)

How is the 'latest' driver version defined?

$
0
0

Hi,

my system :

i5 6600 (hd 530)

Windows 7 64 bit

 

according to the search results from Drivers & Software there are 2 non beta versions tagged as 'Latest'

and one tagged as 'Previously Released' but has the  most recent relase date.

 

15.40.18.4380 (Latest)                           3/11/2016

15.40.14.4352 (Latest)                        12/23/2015

 

15.40.22.4424 (Previously Released)  4/22/2016

 

Windows update installs version 20.19.15.4352 second one in the list above I guess.

Intel Driver update utility recommends 15.40.18.4380 , first in the list.

 

 

But according to release date and the build number shouldn't it 15.40.22.4424 which is the 'Latest' driver ?

 

 

 

 

 

Regards,

Bernd

Triple display only works when external monitors are connected in a specific order

$
0
0

I've posted something similar recently, but I just wanted to consolidate into one post.

 

Basically, triple display only works when the first monitor is connected to the laptop's built-in hdmi port first, then the 2nd monitor is connected to the  usb-c-hdmi2.0 adapter.

Any other order, any other configuration involving displayport, will not work.

There's only one way you can get laptop screen + 4k@60hz + 4k@30hz triple display.

 

Here are my video demos---------

triple display on hdmi ports success - YouTube

triple display fail on hdmi ports. - YouTube

triple display attempt on hdmi and displayport fails #1 - YouTube

triple display attempt on hdmi and displayport fails #2 - YouTube

 

Dual display works in any configuration.

 

I bought 3 different adapters to try.

I used a usb-c hdmi adapter made by Kanex which supports 1080p@60hz and 4k@30hz, and set all screens to 1080p.

If the Kanex usb-c adapter is plugged in first, followed by the built-in hdmi port, triple display will not run.

If you reverse the order and plug in the built-in hdmi port first, followed by the Kanex usb-c adapter, then triple display will work.

 

The third usb-c hdmi adapter is made by Cellet, and it supports 4k@30hz. With this adapter, no matter what order you plug in the external monitors, the screens will blink every few seconds. In this case, Intel graphics control panel detects all 3 displays, but can't stabilize the configuration and keep it from blinking.

 

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Asus G501vw notebook

i7 6700hq, HD530, optimus gtx960m, thunderbolt 3.

 

ju6500 samsung 4k TV connected to Dell usb-c hdmi 2.0 adapter

AOC U2879G6 4k monitor connected to hdmi 1.4 port

Latest beta intel graphics driver.

 

Total 3 screens with extended desktop.

 

Triple display only works when hdmi 1.4 connected first, followed by usb-c-hdmi 2.0.

 

Any other plug in sequence, even with displayport, results in triple display failure.

Does it fail every single time, or only sometimes?
If you can offer a % rate please do.

every time.

Hardware (HW)

Brand and Model of the system.

asus g501vw

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

nv optimus

Make and model of any Displays that are used to see the issue (see note2 below).
LFP
= Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

LFP=  SAMSUNG      156HL01-104

EFP1= AOC U2879G6

EFP2= samsung 4k tv unknown panel.

How much memory [RAM] in the system (see note2 below).

8gb

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Dell usb-c to hdmi 2.0 adapter. Model #47kd7

Manufacturer Part# : 0M5WX

Dell Part# : 470-ABMZ

 

18gbps hdmi cables

Hardware Stepping (see note1 below).

see attached

Software (SW)

Operating System version (see note2 below).

win10 home x64

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

don't see this info anywhere for intel 530.

nvidia Video BIOS Version:  82.07.94.00.0a

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

see attached

SW or Apps version used to replicate the issue.

just windows 10

Configurations

Single display, clone, or extended (see note2 below).

extended across 3 screens or cloned. same result

Display resolution & refresh rate setting of each display (see note2 below).

laptop 1080p 60hz

aoc u2879g6 3840x2160 30hz

samsung tv 3840x2160 60hz

AC or DC mode, i.e. is power cable plugged in or not?

power cable plugged in all devices

How to repro

Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. see youtube videos linked.
  2. connect first monitor to hdmi 1.4 port, then connect second display to usb-c-hdmi 2.0 port. Triple display works.
  3. Now unplug all the external monitors and start over. Connect first monitor to usb-c-hdmi 2.0 port. Then connect second display to hdmi 1.4 port. Triple display fails.
  4. Substitute usb-c-hdmi with usb-c-displayport, and no matter what order you plug in the external monitors, triple display fails.

Updating Graphics 4600 Windows 10

$
0
0

Hi everyone,

 

I'm hoping I can find some answers here. I have an HP Omen which has the i7-4710HQ processor. Every now and then, the graphics display driver will crash with Windows explicitly advising me that the driver is for Windows. I also occasionally experience weird intermittent hangs. Well, I decided to do some research and see if the drivers needed updating - as per HP's website, there is no Windows 10 update from them to offer. However, support on the Intel Website says a different story. However, when I try to update the graphics driver using the new driver provided by Intel, I experience an error that essentially explains that since HP has customized the driver before, the installer is unable to install itself on top; even simply uninstalling the driver and trying to install the new one produces an error.

 

Has anyone else experienced the weird issues with crashes/hangs on a computer upgraded from Windows 8? How were they able to remedy this? Thanks for your help in advance.

Viewing all 19910 articles
Browse latest View live