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Unigine benchmarks and 15.45.14.4590 driver bugs with DX9 API

February 25, 2017, 9:13 pm
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Hello everyone! It's me again. First of all, driver 15.40.28.4501 don't have any of these problems.

 

 

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Unigine Tropics Demo, Heaven Benchmark, Valley Benchmark suffers from UI corruption in DX9, additionally Unigine Tropics has graphical bugs

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): x

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

custom GIGABYTE H110M-S2H i3-6100

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

only HD 530

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

SAMSUNG SyncMaster 204B

How much memory [RAM] in the system (see note2 below).

8Gb DDR4 2133

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

 

Hardware Stepping (see note1 below).

 

Software (SW)

Operating System version (see note2 below).

Windows 10 10586

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

1034.0

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

21.20.16.4590

SW or Apps version used to replicate the issue.

Tropics Demo v1.3

Heaven Benchmark 4.0

Valley Benchmark 1.0

Configurations

Single display, clone, or extended (see note2 below).

single display

Display resolution & refresh rate setting of each display (see note2 below).

1280 X 1024 75 Hz

AC or DC mode, i.e. is power cable plugged in or not?

desktop

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

Run benchmark with DX9 API. open Settings and fast switch between tabs.

 

Here links

 

http://www.techspot.com/downloads/downloadnow/5802/?evp=8c3c7cadcb1dea4e457420dbce64a320&file=1

https://assets.unigine.com/d/Unigine_Heaven-4.0.exe

https://assets.unigine.com/d/Unigine_Valley-1.0.exe

 

What can be interesting for dev. team, is that capture this bug was not easy. I was able to record on video only one bug in Tropics Demo. For some reason on screen can be bug, but on records nothing! Inbuilt tools MSI Afterburner not can capture bugs. Only old PrintScreen saves day.

What i see on screen (PrintScreen)

https://i.imgur.com/OYMxTGi.jpg           https://i.imgur.com/pp3t4jN.jpg

What Afterburner captures

https://i.imgur.com/E9rrx2l.jpg               https://i.imgur.com/TJ3PgM9.jpg

 

Just more PrintScreen bugy pix

https://i.imgur.com/uByu4wH.jpg

https://i.imgur.com/2Ynd4ts.jpg

https://i.imgur.com/kKybecl.jpg

https://i.imgur.com/vOxtzs6.jpg

https://i.imgur.com/IXslTwf.jpg

 

Right at that time UI flickers for me.

https://gfycat.com/WatchfulOrderlyIndigobunting

 

Here only one type of bug was record on video, for me some textures flickering

https://gfycat.com/MadBouncyGrouper

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Iris 540/550 - Mass Effect Andromeda Problem

April 10, 2017, 6:32 am
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Currently Mass Effect Andromeda does not run correctly on any computer with an Iris 540 or 550 GPU.

So far we've tested on a Surface Pro 4 (i7 w/ iris 540) and two MacBook pros (running Windows 10) with Iris 540 and 550.

 

All loading screens take forever, but once the game gets to a point where 3D graphics are rendered, it is smooth and responsive.

The problem is loading screens can take upwards of an hour to complete, and there are a lot of them in this game.

 

It appears to be a driver problem, since removing the latest Intel drivers and defaulting back to the Windows 10 basic VGA driver actually improves load time dramatically.

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Problem with Intel HD Graphics 620 x Nvidia GeForce 940mx

May 23, 2017, 8:08 am
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We bought a Laptop Dell 7460 (i7) with Intel HD Graphics 620 and Nvidia GeForce 940mx.


The intel driver cause problems on Windows 10 (1703), as Crashes and many times alternating the Display between Black Screen and Desktop Image, sometimes resulting in Blue Screen Error (video_tdr_failure (igdkmd64.sys)).

 

We contacted the Dell Support, but they didn't offer a solution.

 

On Linux, Ubuntu (16.04), the problems happen too.

 

The Laptop just Works with the Driver Intel HD Graphics 620 disabled!

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I need help

June 2, 2017, 8:24 pm
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Hello i want to know what kind of Intel HD Graphics do i have? because everytime i check it on everyi possible way it just shows Intel HD Graphics , i can't identify which version of Intel HD Graphics i have , please help me identify my graphics card

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Lenovo Miix 510-12ISK screen flickering

May 31, 2017, 2:14 pm
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Hi

 

Just reinstalled windows 10 Pro x64 and when I install the Intel HD 520 drivers my screen starts showing some random weird lines...

I did try to uninstall drivers, reinstall them, going on safe mode and try different solutions I read online even install the previous drivers and beta but nothing seems to work Smiley Sad Even update the bios but no joy...

At the moment I have disable the display adapter  on the device manager and that´s the only way I get to stop the flickering...

 

Can anyone give me any sugestions please? Thanks in advance.

 

 

Processor

Up to 6th Generation Intel® Core™

  • Intel Core i5 6200U 2.3GHz
Operating System

Windows 10 Pro 64bits

Graphics

Intel® HD Graphics 520

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How to adjust screen width

June 2, 2017, 10:46 pm
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My PC - Gateway SX2851-41 (i3-550)

Graphics - Intel HD Graphics

Monitor (TV) - LG 42LD520-UA (1920x1080 60Hz) through onboard HDMI 1.4

OS - fresh installed Windows 10 64bit Home

 

My screen width is slightly wider than monitor's (about 3%) so a part of screen is not visible. I can already notice it when I boot my PC and see BIOS messages. It is not a monitor problem: my another PC fits perfectly.

 

My question: how can I adjust Intel HD Graphics settings to make screen fit my display? I am perfectly sure it is possible. I do not care about boot, just when I logged into Windows.

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Can't find the name of the Intel ICD OpenGL driver

February 4, 2017, 7:13 am
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I have an HP Envy 750-424 desktop with an Intel HD 530 graphics driver.  This morning Windows automatically updated the graphics driver, and Chrome stopped working with an OpenGL ES Error  dialog box stating "Can't find the name of the Intel ICD OpenGL driver."  I rolled back the driver from 21.20.16.4574 to 20.19.15.4454 and it fixed the issue.  However, I suspect Windows will keep automatically updating the driver and causing this issue (it happened once before, with a different version number, and I was able to fix it with System Restore, so it seems to be a recurring problem).  I have seen in other discussions that some drivers are provided by Intel and some are customized by manufacturers--is 21.20.16.4574 provided by Intel or by HP?  Is this a bug that will be addressed ina  future driver version?

 

Thanks,

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driver 20.19.15.4624 and BSOD

June 1, 2017, 10:49 am
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Hello. I have installed driver 20.19.15.4624 and i have BSOD on this version. It's happend when i open youtube video and play WoT. Could you fix it?

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15.45.19.4678 Doom Demo in OpenGL in Settings /Video freezes on Intel HD 530

June 3, 2017, 3:29 am
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Hello,

 

When trying to change video settings in DOOM Demo in the settings/video menu game freeze, also in Vulkan when compute shaders are disabled, on the screen appears purple spots.

The same thing happens with 4664 driver.

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Unable to fit HDMI output to entire TV screen

May 28, 2017, 12:00 am
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Hello,

 

I have a GIGABYTE mini  pc GB-BXBT-2807 with integrated intel HD graphics.

 

The problem I having is that the HDMI output doesn't scale to the entire TV screen correctly. Using the resize options on the Panasonic TV remote doesn't expand the picture without it being oversized.

 

I have tried various Intel drivers, non of which have the overscan option. I have also used the Intel Update utility to install the latest drivers.

 

This is really frustrating as whole purpose of purchasing the mini pc was to use as a media box for my TV.

 

I have also used the Intel Graphics identification tool, which advises the graphics card is in fact an Intel Graphics HD  4600 GPU . I haven't been able to install the Intel 4600 drivers manually as i receive warning the drivers are not compatible. Running Windows x64 8.1 pro.

 

I have tried contacting the manufacturer of the PC but they referred me to Intel.

GRAPHICS INFORMATION
Graphics Product [1]Intel®HDGraphics4600
Graphics Driver Version10.18.10.4425
3D AccelerationYes
Hardware Transform & Lighting SupportYes
Video Memory2.0 GB
Vertex Shader Support5.0
Pixel Shader Support5.0
Microsoft DirectX* Version

11.0

 

 

Collapse/Expand MOTHERBOARD INFORMATION
Manufacturernot detected
ModelMZBAYAP-00
AA Numbernot detected
BIOS VendorAmerican Megatrends Inc.
BIOS VersionAmerican Megatrends Inc. F7
BIOS Release Date02/10/15
System Memory8.0 GB
Sound CardIntel(R) Display Audio

intelgraphics.png

 

 

Please advise how i can resolve this. thanks

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Minecraft display cropped and GUI offset since Driver x.x.x.4664

June 3, 2017, 4:52 am
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I have an Intel i5-6500 and after installing version 4664 of the graphics driver the Minecraft window became cropped and the GUI buttons were offset. This is the same under the latest version, 4678

 

You can see the result in a screenshot here: Minecraft screenshot - on Imgur  in particular you can see the text cropped in the bottom left/right, and the same happens when in-game.

(from a post on Reddit: https://www.reddit.com/r/Minecraft/comments/6dslsx/help_why_is_my_minecraft_blurry_and_cut_off_after/  )

 

Downgrade to 4627 and all is fine again.

 

I couldn't see anywhere else to post bugs/regressions so hope this is the best place to report it.

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Any plans to add support for HD 600 Series ("Kaby-Lake") to Windows 7?

June 3, 2017, 5:35 am
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Hello;

 

   I was wondering if there was even a chance that Intel might be planning to add support for Windows 7 (32 and 64-bit) for the "Kaby Lake" (HD 600 Series) graphics adapter family?

 

   I ask this due to the HUGE number of users currently "running back" to Windows 7 once they have had all they can take from Windows 10. Many of the machines out there are soon to become very large PAPER WEIGHTS or BOAT ANCHORS when those user's discover that there on-board graphics are (unfortunately) Kaby Lake, and thus NOT SUPPORTED by Microsoft's current most popular OS (thus making downgrading to Windows 7 impossible, thanks to Intel Corporation and their lack of support...).

 

   One COULD argue that those users could add add-in graphics cards, but many systems have NO FREE SLOTS for this purpose due to other hardware needs, and, besides, Intel is asking people to add in OTHER HARDWARE, simply so that they can avoid adding the SUPPORT for Windows 7 in themselves? These people already paid good money IN GOOD FAITH for brand new, state-of-the-art hardware, and now must begin UPGRADING ALREADY? Intel will most surely take a PR "hit" for that one...

 

   Simply from a good business perspective, I would consider adding support for this graphics family to Windows 7 (even if some "special features" might not be fully available...) if I were in charge of the financial decisions for Intel!

 

   If there isn't a VERY CLEAR and CONCISE REASON why this support can't be added, then I would surely attempt to make it so!!!

 

   Just take a look at on-line postings from people completely FED UP with the Windows 10 platform, and I think you will agree that it may be a long time before many users "take a chance" on any new MS operating system again after this current fiasco...; Windows 7 is THE NEW Windows XP...

 

   I have personally had to inform my customers that the BRAND NEW PC they just purchased, simply chock full of Intel hardware, can NOT be downgraded to the Windows 7 platform for ONLY ONE REASON - Intel has no support for the graphics adapter for that OS!!! Then, when they ask me why there is no support, I simply don't know what to tell them. Next, I need to inform them of their NEW OPTION - the purchase of an add-in graphics card at their own expense, simply for the "luxury" of being able to use their new pc in the way it was intended. You should SEE the look of shock and disgust on their faces...; I feel like they blame ME for selling them "a lemon" :-{

 

   I guess you would need to be in retail computer sales, and deal with the actual PURCHASERS of your hardware, to understand how important the customer satisfaction "factor" can be; I'm afraid many of these customers will probably blame me for this issue, and simply not bring my company their return business...

 

   - Thanks for your consideration in this regard,

 

         ZTagre

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Intel HD 620 graphical glitching all the time on desktop!!!

January 7, 2017, 6:47 am
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Hello!

 

I'm getting graphical glitching on my desktop on my new Lenovo computer using intel i5-7200U and intel HD graphics 620. After about one day of use the screen started having graphical glitching issues with artifacts randomly flickering on the screen all the time. For example, if I'm on my desktop, I have the Trashcan and Spotify icon at the top of my desktop, and I will see "ghosts" of these icons flickering over the lower half of the screen. I tried updating the graphics driver to the latest version but it didn't help: http://support.lenovo.com/se/sv/products/laptops-and-netbooks/yoga-series/yoga-910-13ikb/downloads/D...

 

The graphical artifacts that flicker on the screen seem to be based on what content I have on the screen currently. So if I'm in a browser, I'll see the top of my browser flickering on the lower half of the screen occasionally. The flickering disappears when I start a game like World of Warcraft or Open RollerCoaster Tycoon 2 (I tested both in windowed mode). When I guit RCT2 the flickering/glitching starts again. So it seems to be related to being on the desktop/in a browser, but fine when in a game.

 

How do I fix this???

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Blender 3d software bug, menu bar - HD530.

June 3, 2017, 10:07 am
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The menu bar does not appear in the latest driver versions (last 4678) and giving positions error to activate a button.

diIn1wN.png

I have to reinstall an old version to work correctly.

Could they be taking a look?

thank you.

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Gears of war 4 freezes on Intel HD Graphics 520

February 17, 2017, 8:42 am
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Hi everyone.

 

i have an issue when i playing gears of war 4 on intel hd graphics 520. The issue appears when the game is loading a match, in that moment the screen freezes, and i have to close the game and execute again, generally, this ocurred after the first match i play and on the campaign.

 

Sorry about my english if doesn't clear, but i don't speak/white english a 100%. If an additional information is needed, tell me what information and how to obtain to post that. I attach a file with my system information.

 

Thanks.

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Screen flickering with only CS:GO

June 3, 2017, 8:32 pm
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Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

CS:GO screen flickering after updating to 15.40.34.4624

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Dell Optiplex 3020MT

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

EFP

How much memory [RAM] in the system (see note2 below).

8 GB

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

 

Hardware Stepping (see note1 below).

 

Software (SW)

Operating System version (see note2 below).

Microsoft Windows 10 Pro(10.0.15063 Build 15063)

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

 

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

15.40.34.4624

SW or Apps version used to replicate the issue.

Counter-Strike: Global Offensive

Configurations

Single display, clone, or extended (see note2 below).

Single display

Display resolution & refresh rate setting of each display (see note2 below).

1600 X 900 @60Hz

AC or DC mode, i.e. is power cable plugged in or not?

Plugged in

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Install driver version 15.40.34.4624
  2. Launch CS:GO

 

Example (videos):

In-game menu: https://drive.google.com/file/d/0B4V9rM7vdhgwM3VkakdfTko2cVE/view?usp=sharing

In-game: https://drive.google.com/file/d/0B4V9rM7vdhgwOU5vNDh4MW5pSW8/view?usp=sharing

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When should we get vulkan/opengl 4.5 drivers for intel hd 4000?

June 3, 2017, 9:19 pm
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As far as I know, vulkan and opengl 4.5 drivers are out for intel hd 4400 and above, but not for 4000. I'm really interested in getting the new doom game to at least launch so I can't tweak the game's settings. Any info would be appreciated!

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Lenovo M30-70 Laptop with HD 4400 and Windows 10

June 3, 2017, 10:47 pm
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Lenovo M30-70 Laptop with HD 4400 and Windows 10-

no HDMI output whatsoever.  Tried different cables and different screens to no avail.  Using the HD intel driver 20.19.15.4531

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Dell 7348 with Intel HD Grahics 5500 cannot boot into Windows 10 Creators Update using latest graphics drivers, it does boot however using Microsoft Basic Display Adapter driver. Any suggestions on how to fix?

June 4, 2017, 4:36 am
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So as the topic says, I installed the WIndows 10 Creators Update (clean install using a USB installer, newly formatted drive) on my Dell 7348, and when I install the Intel HD Graphics 5500 drivers and reboot, the laptop freezes on the black screen with spinning white dots.

 

I have removed all USB peripherals and turned on and off Secure Boot in the UEFI settings, but the issue still occurs regardless.

 

I have tried using the following Intel drivers, but the issue still occurs:

  • The package on Dell's support page for the 7348, which installs Intel Graphics Driver Version 20.19.15.4463
  • The drivers fetched by Windows 10 via Windows Update, which also installs Intel Graphics Driver Version 20.19.15.4463
  • Intel's official and latest drivers on the Intel website, which installs the Intel Graphics Driver Version 20.19.15.4624
  • Intel's official and latest drivers using the Intel Driver Update Utility, which also installs Intel Graphics Driver Version 20.19.15.4624

 

But when I revert to using the Microsoft Basic Display Adapter driver, I am able to boot normally.

 

Would anyone know of a long-term fix for this? Any help would be much appreciated.

 

My basic system information, for reference:

 

OS: Windows 10 Home Version 1703 Build 15063.332

CPU: Intel Core i5-5200 2.20 GHz

RAM: 8GB installed

Graphics: Intel HD Graphics 5500

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open gl es error

June 4, 2017, 9:04 am
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Hello,

i got a new laptop a lenovo with an intel hd graphics 630 + nvidia geforce gtx 1060. With the game i'm playing they have an auto-select button. so it choose itself if its playing on open gl or directx. If i have it on auto-select it plays on open gl. But when i make the discision to play on directx, i get the message; Can't find the name of intel icd opengl driver. I even tried to select the nvidia card to play the game with, but nothing works. All drivers are up te date. Asked friends that know alot about stuff, but nobody has any clue what is going. Anybody has any idea what i can do or not?

 

Greetings

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