This problem is similar to the one reported for the HD 5000 and the I7 in that it can only display 2560x1440@60Hz using the displayport and the default MS drivers or the Sasmsung drivers.  It appears to be specific to the Samsung UHD monitor U28D590D. The monitor and cable produced 3840x2160@60Hz using an AMD R9 280 video card on a Windows 7 system. The cable manufacturer tested some of their cables using a Surface Pro 3 and Panasonic monitor. They were successful in producing 3840x2160@60Hz. The Intel Info page reports that the monitor is capable of 3840x2160@60Hz. When trying to add that resolution to the Intel HD graphics control panel it reports that it does not have enough bandwidth. A displayport resolution of 3840x2160@30Hz was successfully added. A replacement Surface Pro 3 was dispatched by Microsoft and it suffers the same problem as the original. At least using the Intel drivers can produce the right resolution! Any thought on why the bandwidth issue is popping up?

.

As an update, the Intel Info page reports that the chipset (assumption) is capable of supporting up to 60Hz. The maximum refresh rate supported that we achieved was 3840x2160@50Hz using the CVT-RB timing standard . Power settings when plugged in set to Maximum performance. A rate of 55Hz was attempted but it produced a maximum bandwidth error!

If someone can find the detailed specifications of the HD controller we may be able to get to the bottom of this. At 24 bits/pixel the clock rate has to be greater, because of overhead, than 3840x2160x60x24/4 = 3Gbits/sec per each of the 4 displayport channels.

Hi, I have a Toshiba Satellite S845-SP4336TL, and its customized Toshiba graphics driver is quite outdated, so I decided to manually install the generic one from the Intel download center, but when I'm going to install it a message appears saying that I already have the latest version installed, which isn't true. What should I do? Do I have to keep waiting for Toshiba to release an update? Because it's been almost two years

Hello Graphics Communities!

For a very long time now we've been trying to track down, diagnose, and correct an issue that seems to be happening all across the board with Intel® Graphics.  Users, for various reasons - seem to have issues with OEM systems (and Intel® NUC's) losing their display for different events.

• Installing new drivers
• Rebooting
• Computers idling, going into sleep or hibernation
• Other random events

We have run into a stumbling block in fixing this issue, and that is that we are unable to reproduce the symptoms above.  We have ordered exact-matching systems, displays and cables - and matched our configurations to those of the users having problems, and we are completely unable to reproduce the problem.  The issue is complex, but in this particular case - it stems from the fact that two users with the same configuration are not guaranteed to have the problem, it varies from user to user, system to system, display to display.

What we at Intel® are asking now though is 2-fold.  If you are one of these users (or a business) experiencing a consistent black-screening issue as mentioned above, we would like to procure your COMPLETE system configuration.  This means, we want you to ship us (at our expense) - the System (desktop or laptop), display (TV, monitor) AND the cable (hdmi, dp, dvi, vga) used by your system when it starts to have a blackscreen failure.  If you are willing to do this, you should be aware that we will keep your system for an extended period, and will compensate you by replacing your setup.

NOW!  Even if you are not willing to send us your system, and would just like to inform us that you have a black-screen issue.  That is okay too. Even if you have already submitted this info in some of our other black-screen threads, feel free to submit it here too.  Please submit the following information into this thread so that we can continue to document all possible instances of it.  Just copy and paste the below list and put in relevant information (completely!).  *NOTE* If you have not already done so, please update your BIOS and Display Driver to the latest version available.  We cannot accept a report of a failing configuration that is not up to date.  Additionally, if you are running your display through a 3rd party device such as a projector or an AV/R (receiver), you need to show that the problem still occurs without the extra device connected (a direct connection from system to display is required).

Any/all information is valuable.

Thank you for your information & cooperation!

-Nic

Hello,

Ever since ArmA 3 was released as an alpha back in March, it plagued me (and quite a few others) with these apparently random DirectX 11 crashes (either freezing or CTD):

"D3D Error - DXGI_ERROR_DEVICE_REMOVED"

"Display Driver Stopped Responding and has recovered."

A few days ago I, acting on a hunch, installed an old driver (15.28.7.64.2867) from October(?) 2012 and was able to play the game without any crashes in area's/maps that were unplayable before.

Working my way up (I have some, but not all drivers released) I found that the drivers up to 9.17.10.2932 (December 2012) perform flawlessly, while 9.18.10.3071 (March 2013) and later tend to suffer from this issue.

So while installing the latest drivers is recommended as a starting point for every glitch, in this case it is not going to get you anywhere: it seems that every iteration has inherited a flaw that was introduced somewhere during that period (December 2012 - March 2013).

I hope this in some way helps you to tackle this issue, and allows me to have my graphics driver up to date in the near future...

These 'tests' were performed, ceteris paribus, on this machine:

Intel i7-3770K@3500|3900 (HD 4000@1150)

MSi Z77A-GD65 (UEFI: 10.11ß)

32GB Corsair Vengeance@1600

Windows 8.1_x64

All drivers were up to date.

Hi, this very same issue happened a few months ago with another update of graphic drivers . Link is not working, it says item not found. Fix it, please:

Intel® Download Center

Thanks!

Hello,

it is a fact that since Dragon Age Inquisition has been released in 2014, nobody with an Optimus Laptop with a mix of Intel Iris HD and Nvidia xx0m graphics card has been able to play this game in full screen.

A lot of words have been spent against Electronic Arts and Nvidia, there a couple of official threads on this issue in their respective communities, but nor EA nor Nvidia have ever replied.

A first suspect that the issue could reside in the Iris drivers was coming from the fact that desktop user has an option for scaling override in the Nvidia control panel, which solve the issue, while in laptop users the option is not present, because the scaling is of Intel card responsibility.

I finally had the confirmation that the issue resides in the intel driver when I removed it from Windows and made the Intel card running with a generic Windows driver and the game was finally running full screen.

In my case the problem appears starting from Windows 8 up to Windows 10TP 10049.

I have an Iris 4600 HD card together with a GTX980m

The driver is the latest: 15.36.18.64.4156

but the issue appears with any mix of Intel and Nvidia drivers.

It looks like the problem is not present in Windows 7.

Please Intel have a look into it, as it looks that scaling issues are not new in this forum and there are other cases reported.

When will there be an update for Windows 10?

intel graphic media accelerator 3600 is not compatible with windows 10? are there any patches or software fixes for this? please do not recommend hardware fixes.

intel graphic media accelerator 3600 is not compatible with windows 10? are there any patches or software fixes for this? please do not recommend hardware fixes.

Hi, so I just installed the latest version for my PC with Intel Pentium G3240 (Intel HD Graphics), and now I updated it using the Driver Update Utility (Intel Driver Update Utility 2.0), but it still shows the old version (10.18.10.3960) instead of the newer once I installed (15.33.35.64.4176 (10.18.10.4176)). I used the Device Manager to view what version I currently have, which is still 10.18.10.3960, but when I use the Driver Update Utility to view the version, it is the latest one 15.33.35.64.4176 (10.18.10.4176). So my question is: Which one is the correct one? Have I updated my driver or is it still on the current version? Thanks.

Specs:

Hi,

my screen flickers and becomes black too often (and my co-worker's screen too, -same machine-). It does that in random moment. Work is impossible!

Drivers and OS updated. We try to connect an external monitor but that not fixed. What also can we try to do?

Please save us! Thanks Francesca

(machine: ASUS N55S, Intel HD Graphics Family & NVIDIA GeForce GT555M/635M, Windows7 )

The System Default Language is: English (United States), But the desktop right-click menu shows Intel HD GCP items in Chinese characters. How can I resolve this without changing my language setting for non-Unicode programs?

Today I've got the message from the windows 10 app gwx.exe my Graphic Media Accelerator 3600 Series version 8.14.8.1096 (Date 10/23/2013) does not fulfill the specifications to get the update to windows 10. My system is a Lenovo S110 with Windows 7 Starter Service Pack 1. I contacted already Lenovo support but they said I have to ask Microsoft. Microsoft said it is the manufacturer (Lenovo? Intel?) who has to provide the latest driver. Does someone also got this problem and does someone have any idea what to do?
Andreas!

Hi,

I'm faced with some issues on my fresh Windows 10 install on a notebook. The supplied Graphics Driver via Windows Update is not working. After Windows Update installs the Intel Driver with Version 10.18.10.4252 the Display gets black and it is not possible to get a working screen (Internal Notebook Display, VGA, DVI & HDMI not working). I also tried to reinstall Windows several times.

I was able to install UltraVNC to connect to the Notebook via Remote. I can connect and it seems to be that the Driver is correctly installed and loaded but don't recognizes the connected Displays. In the Control Panel I see a "Displaydevice connected via VGA". If I click "Detect Displays" another Screen is shown as "Display not recognized". Also if I deactivate the Graphics Adapter in the Device Manager and reboot I get the Screen working again (seems that the Standard Driver of Windows is then loaded, which works out of the box).

I also tried the Windows 8.1 Drivers and other previous versions - no success.

Hi Intel,

Just want to bring an issue to your attention that a few users are having with the integrated GPU (HD4000/HD4600). I am a user of the Emulation related front-end Hyperspin and this plays video snaps that are in the mp4 format. The problem is that while these videos play fine outside Hyperspin, when in the program they are garbled multi-coloured messes. The programmer has told us that this is not the software and the problem possibly lies in Intel drivers. The software is written in Actionscript and uses a plugin for mp4 playback I believe.

http://cdn.instructables.com/F5Y/ZU1M/AFSEZBF8FN4/F5YZU1MAFSEZBF8FN4.LARGE.jpg

That's a picture of pretty much what it looks like but the corruption would take up the top third, and the rest would be green coloured. That is the problem we are having, it may relate to the fact that the videos are played in themes that can move them into different angles and spins in 3d space and things like that. Essentially like an old-school DVE machine for TV. Example: http://www.blackmagicdesign.com/media/362421/atem.jpg

There is a community out there that would very much appreciate your help looking into this.

http://www.hyperspin-fe.com/forum/showthread.php?22735-Hyperspin-Intel-HD4000-No-Videos

Edit: Ive also just noticed that my screen name is not showing up, my normal name is, How can I remove my name from appearing on my posts?

Regards,

Monyet

We bought several Lenovo Thinkpad W540 with dock stations.

I created an image that I´m deploying from SCCM.

I cannot find a solution to deploy settings for the graphic cards.

There are two graphic cards (Intel HD Graphics 4600 and NVIDIA Quadro K1100M).

We are using two external displays ( HDMI and DVI) from dock station.

I can manual set settings in Intel Graphic Profiles.

But to deploy it!

It seems so hopeless.

Is there any a solution??

I have a ASUS N550JV laptop and has become almost useless bcs the graphic drives just freezes on wake up .

IS there any quick solution beside reverting back to old drivers ?

Thank you in advance

ASUS N550JV

Windows Insider Preview ( build 10162 )

Intel HD 4600  (integrated ) driver version 10.18.15.4235

Nvidia 750M (dedicated)                             10.18.13.5330

The Windows 10* production driver 15.40.4.64.4256 has been posted to Intel Download Center at the following direct link to the driver:

64bit -  https://downloadcenter.intel.com/download/25150

SUMMARY:

This driver adds support for the new Microsoft Windows* 10 64-bit operating system for Intel® 5th Generation Intel® Core Processors and 4th Generation Intel® Core Processors with Intel® HD Graphics and Iris™ Graphics.  This new driver also supports various Windows* 10 features. Please see Release Notes for a record of the below information. As always, feedback is appreciate.

This document provides information about Intel’s® Graphics Driver for:

• 5th Generation Intel® Core Processors with Intel® HD Graphics 5500, 5600, 6000, Intel® Iris™ Graphics 6100, Iris™ Pro Graphics 6200 and select Pentium®/ Celeron® Processors with Intel® HD Graphics for Microsoft Windows* 10
• Intel® Core™ M with Intel® HD Graphics 5300 for Microsoft Windows* 10
• 4th Generation Intel® Core™ Processors with Intel® HD Graphics 4200, 4400, 4600, 5000, Intel® Iris™ Graphics 5100 and Intel® Iris™ Pro Graphics 5200 and select Pentium®/ Celeron® Processors with Intel® HD Graphics for Microsoft Windows* 10

NEW FEATURES:

This driver includes support for the new Microsoft Windows* 10 operating system and adds new Windows* 10 features including DirectX* 12, PlayReady 3 for 1080p playback, and Miracast. In addition, this driver also adds support for DirectX* 11.3. The graphics, media, and display features supported on Windows* 8.1 for the 4th and 5th Generation Core Processors are also supported on Windows* 10. A quick reference guide is available at: https://software.intel.com/en-us/articles/quick-reference-guide-to-intel-processor-graphics.

CONTENTS OF THE PACKAGE:

• Intel® Iris™ and HD Graphics Driver
• Intel® Display Audio Driver
• Intel® Media SDK Runtime
• Intel® OpenCL* Driver
• Intel® Graphics Control Panel

KEY ISSUES FIXED:

• Windows* 8 DirectX10 and DirectX11 games running on touch enabled systems would run with “Centered” scaling if resolution was set to less than the native panel resolution. This issue is fixed in Windows* 10.

KNOWN ISSUES:

• Game may exit if quality settings are set to high on Hitman Absolution* on 4th and 5th Generation Core Processors
• Cyberlink Power Director 13* application may crash after loading projects when Shared Virtual Memory is enabled on 5th Generation Core processors
• Corruption may be seen during War-Shogun 2* game play on 4th Generation Core Processors
• Display resolution may change to 1920x1080 from 3820x2160 when connecting to a 4k HDMI monitor
• Corruption may be seen on Dead Rising 3* on 5th Generation Intel Core Processors
• Corruption may be seen on Total War: Shogun 2* on 4th Generation Intel® Core Processors
• System may not retain the previous display mode configuration after changing it in the User Interface
• Flickering may be seen on the main menu of Rage*, Doom3*, and Wolfenstein: The Old Blood*
• Luxmark* 3.x may not run to completion

SUPPORTED PRODUCTS:

SOFTWARE  This driver supports the following operating systems:

• Microsoft Windows* 10 64-bit

HARDWARE

All platforms with the following configurations are supported:

Note:                                                                                                                     

1. If you are uncertain which Intel® processor is in your computer, Intel® recommends using the Intel Processor Identification Utility or Intel Driver Update Utility to identify your Intel®
2. In the Intel® Iris™ and HD Graphics Control Panel (under Options > Options menu > Information Center), the ’Installed DirectX* version’ refers to the operating system’s DirectX* version. The Information Center’s ‘Supported DirectX* Version’ refers to the Intel Graphics Driver’s supported DirectX* version.  The DirectX* 12 API is supported but some optional features may not be available.  Applications using the DirectX* 12 API should query for feature support before using specific hardware features.

More about 5th Generation Intel® Core™ Processors with Intel® Graphics

The new 5th Generation Intel® Core™ Processor Family is Intel’s® latest wave of 14nm processors, delivering improved system and graphics performance, more natural and immersive user experiences, and enabling longer battery life compared to previous generations. The release of the 5th Generation Intel® Core technology includes fourteen new processors for consumers and businesses featuring ten new 15W processors with Intel® HD Graphics and four new 28W products with Intel® Iris™ Graphics. The 5th Generation Intel® Core Processor is purpose-built for the next generation of compute devices offering a thin, light and more efficient experience across diverse form factors including traditional notebooks, 2-in-1s, Ultrabooks, Chromebooks, All-In-One desktop PCs and Mini PCs.

Watch. Game. Create with Intel® Graphics. The 5th Generation Intel® Core Processor Family brings the next evolution in graphics architecture enabling new levels of performance and power efficiency. The new 5th Generation Intel® Core Processor dedicates up to 60 percent of the chip to Intel® Graphics including Intel® HD Graphics 5500, HD Graphics 6000 and Intel® Iris™ Graphics 6100 – providing stunning visuals. It also enables 4K Ultra HD videos over WiDi. Whether playing the latest mainstream game, watching videos in 4K Ultra HD or simply sharing your latest gameplay and video creations with family, Intel® HD and Iris™ Graphics deliver an eye-popping visual experience.

See http://www.intel.com/content/www/us/en/processors/core/5th-gen-core-processor-family.html for more details about 5th Generation Intel® Core.

We continuously strive to improve the quality of our products to better serve our users and appreciate feedback on any issues you discover and suggestions for future driver releases.

*Other names and brands may be claimed as the property of others.

I'm not exactly sure if the Version number and date are simply not updating, or if it simply didn't update.

So I just acquired Windows 10, and went ahead and downloaded the new Windows 10 Driver for 4th Gen Processors (4600)

I did the manual updating, which is manually searching -> Have disk -> Pick the ighdl64 file. after all the process, and to ensure the Update takes place, I restarted my PC.

I checked the Driver, and to my surprise, it's still the 7/17/2015 version, and not the new one.

Is there any solution to forcing the driver to update, or should I just simply let the version number and date update?

I appreciate the sincere replies!

Hi,

I havea laptop AsusK450JFwitha graphicIntelHDGraphics4600andNVIDIA GeForceGT745M.

You never gaveme any troubleon Windows8.1.NowI installedWindows 10and installedthe latestdriver fromintel.But nowI havegraphicsproblems.Inmy laptop monitorit getswithcolors reversedandshaking.

If you connect an external monitor to my laptop computer VGA port, it works well and the colors are good. Only happens on own laptop monitor.

I have done downgrade to 8.1 and to install the drivers it works fine , and then I went back to format my laptop  and go to the Windows 10 and the problem reappears.

In attached the print-1 show the image between the external monitor and the monitor of my laptop computer. The above is the external monitor with accurate color, the lower the native Laptop with colors reversed.

print-1:

Attached sending the Registration dxdiag, the report record of own drivers Intel, an image to demonstrate the results and a video filming the screen of my laptop.